About us Contact us After-sales service

Chengdu JOUAV Automation Tech Co., Ltd was established in 2010, adhering to philosophy of technology innovation, military quality and customer-oriented service, which is a company committed to provide multipurpose, high-performance and integrative industrial autopilot system, carrying payloads and UAV solutions based on core technology such as UAV intelligent flight control and navigation, carrying payloads, command control system and system integration.

Via continually technology innovation, AP system series autopilot, adopting advanced self-adapting control algorithm, which have complete proprietary intellectual property rights, won the first prize of AVIC UAV competition for many times. We also realized accurate automatic takeoff and land of fixed wing UAV on mobile platform. We possess the flight control & navigation technology of fixed wing, helicopter, multi-rotors UAV and have mature series products. Many professional high-end clients speak highly of our products, such as AVIC, CASIC, Northwestern polytechnical university,etc. We possess high market share in civil application and have many overseas clients.

JOUAV culture

Technology innovation

Via continually technology innovation, AP system series autopilot, adopting advanced self-adapting control algorithm, which have complete proprietary intellectual property rights, won the first prize of AVIC UAV competition for many times. We also realized accurate automatic takeoff and land of fixed wing UAV on mobile platform, which fills up the technique blanks of domestic technology in this field, and is the same technological level compared to the US embargo high-end products of the same kind towards China. We possess the flight control & navigation technology of fixed wing, helicopter, multi-rotors UAV and have mature series products. Many professional high-end.

Military quality

We have clear regulations for our products in temperature endurance, vibration resistance, overload resistance, stability, reliability, anti-interference ability and accuracy of parameters, etc.

Customer-oriented service

Phone-response in 2 hours, field service in 48 hours, warranty period of 1 year, lifelong maintenance service.

精彩活动

Corporate Headquarters

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6A-7F, Jingrong Intl. Plaza,5th TianFu St. No. 200, Hi-tech District, Chengdu City, Sichuan Province, China 610041

+86-28-84191660

+86-28-84191660

+86-15982387120

Janet Peng

penghaiyan@jouav.com

contact@jouav.com

In Europe(Star Defence Logistics & Engineering SL)

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Rafael García /Aurelio Estrella

+34-91 498 91 96

+34-656 462 501 (Rafael García)
+34-649 458 124(Aurelio Estrella)

rgarcia@sdle.es (Rafael García )
aestrella@sdle.es (Aurelio Estrella)

New Zealand (Aerotech Innovation Co.Ltd)

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Xiaolu Long

+64 9 3900 603

contact@aerotechinnovation.co.nz

31E Apollo Drive, Rosedale, Auckland, New Zealand

Chengdu JOUAV Automation Tech Co., Ltd, adhering to philosophy of technology innovation, military quality and service-oriented, is a company committed to provide qualified UAV avionics system solutions. Create industrial value and pursue clients’ satisfaction is our consistent purpose. Chengdu JOUAV Automation Tech Co., Ltd has a skillful and experienced engineer team, and we will quickly respond to you if you have any questions or problems with our products.

After-sales policy

1, After-sales service content

Field service

Installation guidance, operation debugging, maintenance, fault clearance, technology upgrade,etc.

Need to pay extra staff costs, including basic cost, travel expanse and personnel expenses,etc.

Return-to-factory maintenance

You can send back your faulty items to Chengdu JOUAV maintenance department to repair by express delivery, which will cost lower.

Replacement service under warranty

We will exchange your product if it malfunctions in guarantee period.

Replacement service under warranty

Providing sales of replacement part of mainstream products.We provide replacement parts sales service for you, and we ensure to send you by express delivery as soon as possible.

Our quality warranty is aimed to solve problems caused during manufacturing and production process. We will not be responsible for any loss caused by transportation and unpacking as well as situations listed below:

  • Misuse, abuse and improper installation.
  • Abnormal condition as temperature, dust and other corrosive material.
  • Operation or storage beyond required parameter.
  • Maintenance or modification by clients improperly.
  • Force majeure: for example, thunderstrike.

2, Warranty service

We provide warranty service and accessory change service under eligible warranty clause.

Warranty period

Normal warranty period is 1 year, from the day you buy the product.

Warranty voucher

warranty service can be provided if you present proper voucher, without which we will not provide this service for free.

Warranty content

We offer warranty service for free to our clients if the products have any problems caused by production, fabrication, material,etc.

We offer warranty service with compensation to our clients if clients use improperly. We will firstly check and list all problems to quote price and sign maintenance contract in order to maintain and replace as soon as possible.

Exchange policy under guarantee

If clients refuse to repair under conditions below, we can change a new one for you.

Breakdown caused by main performance fault in 15 days since sold, which is a manufacturing problem of our factory. Breakdown after maintenance twice, which is a manufacturing problem of our factory. The new product will enjoy the warranty period remaining of the old one.

After-sales service process

You need to submit a after-sales service sheet to obtain an order number.

Return-to-factory maintenance

You need to send back the item and after-sales service application sheet with order number to our designated address by express delivery and bear the expenses.

Our after-sales service department will register after receiving the item. Our maintenance department will provide a maintain planning with price to you. After your confirmation we will arrange staff to repair.

We will send you the item after you finish the payment.

Replacement service under warranty

You need to send back the item and after-sales service application sheet with order number to our designated address by express delivery and bear the expenses.

Our after-sales service department will register after receiving the item. Our maintenance department will check and confirm. We will send you a new one after confirmation by sales manager.

After-sales service phone number